Privacy Policy

Effective Date: 14-05-2026

Uttara Vaani (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of users who access and use the Uttara Vaani mobile application (“App”), website, streaming services, and related platforms.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

Information voluntarily provided by users, including:

• Name
• Email address
• Phone number
• Feedback or messages submitted through forms
• Subscription or notification preferences

b) Automatically Collected Information

When you use the App, certain information may automatically be collected, such as:

• Device type and model
• Operating system version
• IP address
• App usage statistics
• Streaming activity
• Date and time of access
• Crash logs and performance data

c) Permissions

Depending on App features, the App may request permission to access:

• Internet connectivity
• Notifications
• Storage/media access (if required for downloads or uploads)
• Microphone access (only when user-generated audio features are enabled)

Permissions are requested only when necessary for App functionality.

2. How We Use Information

We use collected information to:

• Provide and improve radio streaming services
• Deliver educational and community content
• Send notifications, updates, and announcements
• Respond to user queries and feedback
• Monitor App performance and security
• Prevent misuse and unauthorized activities
• Enhance user experience

We do not sell personal information to third parties.

3. Cookies and Analytics

The App or website may use:

• Cookies
• Analytics tools
• Log files
• Similar technologies

These help us understand usage patterns, improve services, and maintain security.

Third-party analytics providers may collect anonymized technical information.

4. Sharing of Information

We may share information only in the following circumstances:

• When required by law or legal process
• To protect the rights, safety, or property of Uttara Vaani
• With authorized service providers supporting App operations
• During security investigations or fraud prevention

We do not share personal information for commercial advertising purposes.

5. Data Security

We implement reasonable technical and administrative safeguards to protect user information from:

• Unauthorized access
• Misuse
• Loss
• Disclosure
• Alteration

However, no internet-based platform can guarantee complete security.

Users are encouraged to use secure networks and protect their devices.

6. Third-Party Services

The App may include links or integrations with third-party platforms such as:

• Social media services
• External websites
• Streaming or hosting providers

We are not responsible for the privacy practices or content of third-party services.

Users should review the respective privacy policies of those platforms.

7. Children’s Privacy

The App is intended for general audiences and educational/community purposes.

We do not knowingly collect personal information from children without appropriate consent where required by applicable law.

If such information is identified, reasonable steps will be taken to remove it.

8. Data Retention

We retain information only for as long as necessary to:

• Provide services
• Fulfill legal obligations
• Resolve disputes
• Improve platform operations

Non-personal usage data may be retained for analytics and reporting purposes.

9. User Rights

Users may request to:

• Access their personal information
• Correct inaccurate data
• Withdraw consent where applicable
• Request deletion of personal information

Requests may be submitted through the official contact details provided below.

10. Changes to This Privacy Policy

Uttara Vaani may update this Privacy Policy from time to time.

Updated versions will be published within the App or official website along with the revised effective date.

Continued use of the App after updates constitutes acceptance of the revised policy.

11. Contact Information

For privacy-related questions or concerns, please contact:

Uttara Vaani – Multi Community Radio Station
Email: info@uou.ac.in
Website: https://crs.uou.ac.in

12. Consent

By using the Uttara Vaani App and related services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.